Frequently asked questions ✨
🪄 Pre-orders & production
How does pre-order work?
Each color is made in small batches. When a color gets 38 orders, it goes into production. Making the dresses takes about 40 days. When they arrive at our warehouse, we pack and ship your order right away.
You can see how close each color is to 38 on its dress page.
Why do you make dresses this way?
We are a small business. Making dresses in small batches means we don't make too many, and it lets us keep bringing you new colors and styles.
How close is my color to its goal? 🔮
Check The Magic Meter, our live pre-order tracker. It shows how many orders each color has toward its goal of 38 and updates every morning.
If you ordered a pre-order color, rest assured: we'll stay in touch and let you know how close we are to hitting the goal. Don't hesitate to reach out anytime. We're always happy to give updates! 💌
What if my color hasn't reached 38 orders yet?
Your order stays in line until your color reaches 38 orders. We keep sharing every color to help it get there fast, and we will email you when your dress goes into production.
What if my color never reaches 38 orders?
You won't wait forever! If a color doesn't reach its goal in a reasonable time, we will reach out. You can switch to a color that is already being made, or get a full refund.
When will my dress ship?
The Glass Slipper and The Sleeping Rose are in stock and ship within 24 hours.
The Magnolia Warrior is in production right now: it takes about 40 days to make, then it ships to you.
Part of Your World and The Golden Library are being made now: their fabric is ordered. Once it arrives, production takes about 40 days.
Other colors ship after they reach 38 orders and finish production (about 40 days). The 40 days does not include the wait to reach 38 orders or the time it takes to travel to our warehouse.
When your order ships, you get an email with your tracking number.
Which colors ship in 24 hours? 🚚
Good news: The Glass Slipper and The Sleeping Rose are in our warehouse and ship within 24 hours! The first batch of orders went out on October 23, and new orders ship within 24 hours. No pre-order goal to wait on.
As soon as your dress ships, we email you your tracking number so you can follow it to your door. 💌
- ✓Made with love ✨Rhinestones set and checked
- ✓Arrived at SpellboundWe checked every dress
- 💌Shipping to youOrders ship within 24 hours. You get an email with your tracking number.
Some sizes are almost sold out. If your size says "Pre-order," it's made in the next round.
What does "fabric ordered" mean? 🧵
"Fabric ordered" means we've decided to make this color now, even before it reaches 38 pre-orders! 🎉 The fabric for this batch is ordered.
Getting the fabric is its own step and is not part of the 40-day production time. Once the fabric arrives, production starts and takes about 40 days. Then the dresses travel to our warehouse and we ship your order.
We'll email you updates along the way. Don't hesitate to reach out anytime! 💌
- 🧵Fabric orderedWe picked this color to make now
- 📦Fabric arrivesIts own step, before the 40 days start
- ✨Made in about 40 daysRhinestones set and checked
- 🚚On the way to our warehouseWe check every dress when it lands
- 💌Ships to youYou get an email with your tracking number
🔄 Changes, cancellations & returns
Can I change my size?
Yes, as long as the size you want is still available. Please ask as soon as you can, because sizes can sell out once dresses are finished. Email us your order number and the new size.
Can I switch to a different color or style?
Yes, any time before your dress goes into production. Email us your order number and the dress you want instead.
While you wait, we may also offer you a switch to a color that is already being made, so you get it sooner.
Can I cancel my pre-order?
Yes, any time before your dress goes into production. Email us your order number to cancel.
Once production starts, your dress is being made just for that batch, so the order can't be canceled or refunded.
What is your exchange policy?
You can exchange within 7 days of delivery. The dress must be unworn, unused, in its original condition, with all tags on. Exchanges depend on what sizes and colors we have left.
Tip: try your dress on as soon as it arrives.
What is your return policy?
You can return within 7 days of delivery. The dress must be unworn, unused, in its original condition, with all tags on. Email us your order number to start a return.
See our full refund policy.
👗 Fit, comfort & care
What size should I get?
Check our size guide for measurements before you order. Sizes go from X Small to 3X Large.
Is it comfy enough for a full park day?
Yes! It has a built-in bra, built-in shorts with hidden phone pockets, a tummy-control bodice and buttery-soft 4-way stretch fabric, so you can walk, ride and twirl all day.
When's the best time to catch the sparkle? ✨
Trying to take an extra sparkly pic? 4–6 PM golden hour is the BEST time to film that perfect video. The low sun makes every rhinestone light up.
How do I wash my dress?
Hand wash only in cold water, then hang to dry. Turn it inside out first. Please don't machine wash, tumble dry, bleach or scrub the rhinestones. Washed this way, it won't shrink.
See material & care.
Will the rhinestones fall off?
No, our rhinestones are double heat-set for a stronger hold, so they stay put through rides, hugs and twirls. Just follow the washing steps above to keep them sparkling.
🏰 Disneybounding
Which dress goes with which character?
Every dress page has a full list of bounding ideas. Here are the favorites:
💙 The Glass Slipper: Cinderella, Alice, Elsa, Stitch
🩷 The Sleeping Rose: Aurora, Minnie Mouse, Princess Peach
💛 The Golden Library: Belle, Winnie the Pooh, Princess Daisy
🩵 Part of Your World: Ariel, Jasmine
💜 The Enchanted Lantern: Rapunzel, Ursula
❤️ The Magnolia Warrior: Mulan, Minnie Mouse, Mario
💚 The Beignet: Tiana, Tinker Bell, Elphaba
🤍 Happily Ever After: bridal and honeymoon looks
🖤 The Wicked Wish: Maleficent, villains, Elphaba
Spellbound is not affiliated with Disney or Universal.
💖 Shipping & deals
How much is shipping?
Shipping is free on orders over $60, so every dress ships free. Orders under $60 ship for a flat $4.97.
Do you have any deals?
Yes! Every dress is 15% off in your cart and comes with free rhinestone socks 🧦. Get 2 or more and you also get a free rhinestone tiara 👑. Get 3 or more and every dress is 25% off, plus the free socks and tiara. It all happens automatically, no code needed. You can mix any colors and sizes.
👑 Ambassadors & help
Can I become a Spellbound Ambassador?
Yes! Ambassadors earn 10% on every sale, their followers get 15% off, and new ambassadors get 30% off their first order. Apply here.
How do I contact you?
Email spellboundactivewear@gmail.com, use our contact page, or DM us on Instagram @spellboundactive or TikTok @spellbound.active. Please include your order number if you have one.














